Available to organizations with sales departments is the Profiles Sales Indicator™. It is a tool for selecting, training and managing sales people. It measures (5) key qualities of successful sales people and predicts performance and predicts performance in (7) critical sales behaviours.

CUSTOMER SERVICE

The Customer Service Perspective™ was recently introduced to help organizations enhance its reputation and create customer delight and goodwill. It examines certain specific behavioural characteristics and proficiencies vital to delivering excellent customer service. It also defines the specific orientation and training needs based a comparative analysis of an individual’s perspective for serving the customer and that of the organization.